Refund policy

Return Policy

Returns (In Store Only)

If 14 days have gone by since your purchase Date, unfortunately we can’t offer you a exchange or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached and returned with the original receipt.

We offer 14 day returns on products purchased in store on returnable products. that are new with tags attached, unworn, and must be free from all scents, including (but not limited to) body odour, perfumes, food and smoke.

Store Credit for 1 year from the date of return only

Items not eligible for return and are final sale include:

  • Intimates that include:
    • panties
    • men's underwear
    • corsets
    • swim bottoms
    • swimwear sets
    • One piece swimsuits
    • Bodysuits or Teddys
    • Lingerie pieces that come with Panties
  • any merchandise that is silicon, sticky or liquid
  • any merchandise that has a crotch inseam
  • gift cards
  • on sale & clearance merchandise
  • Pre-loved pieces
  • Jewelry
  • Local made (consigned items)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is a FINAL SALE.

Any item that is returned more than 14 days after the purchase date in store will not be valid for return or credit.

Refunds (Online Purchases Only)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Please do not send your purchase back to the manufacturer.

Returns/ Exchanges (In Store Purchases Only)

In store purchases are only valid for store credit only within 14 days of the original purchase date. You must have the original packaging as well as the tags attached with the original receipt and in the same state you purchased the item.

Due to health regulations and for hygienic reasons the following products are a FINAL SALE: 

  • Accessories (including face masks, products with an adhesive base (nipple covers, breast tape etc.) and products in sealed packages or containers.
  • All Panties and men's underwear
  • Swimwear with a gusset (including one-piece swimwear, swim bottoms) shapewear
  • Lingerie with a gusset (crotch), waist cinchers, corsets and items that come with an attached panty
  • Clearance Items - This includes items ending in .00 or items that are reduced by more than 25% off the original price.
  • In-store and online gift cards are not redeemable for cash, and may not be returned. Lost gift cards will not be reimbursed.
  • Any Pre-Loved Items

In store purchases are not valid for Refunds but Store Credit only.

Please see list of items not valid for exchanges or refunds.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cherryblossomboutique@shaw.ca

Sale items

Only regular priced items may be returned, sale items cannot be refunded or exchanged. These items are a FINAL SALE.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cherryblossomboutique@shaw.ca and send your item to: PO Box 688 Evansburg, Alberta, Canada T0E 0T0.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: PO Box 688 Evansburg, Alberta, Canada T0E 0T0.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you qualified for Free Shipping the actual shipping charge will be deducted from your refund  

If you are shipping an item over $75, you should consider using tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Moulded bras or products with formed cups must be shipped in a box with adequate room and not an envelope to prevent damage.